Shipping

We are currently offering a free shipping policy on all items for customers in the Continental US. We have a 3-5 business day processing time after the order is place for it be shipped. As soon as we ship the rug, you will receive a confirmation via email along with a tracking number.

Shipping will be calculated automatically in checkout for customers outside of the Continental US. International customers should note that any delays due to customs, or import taxes or duties incurred at customs are their responsibility. 

Returns

We gladly accept returns and exchanges and have a no-hassle return policy. The customer should contact us within 14 days of delivery in order to begin processing the return. Upon receiving the rug we will refund your original form of payment. While we provide free shipping to the Continental US when sending out the rug, the return shipping costs are the responsibility of the buyer. For international purchases, we will not be able to accept returns.

Buyer Protection & Guarantee

We at Jewel Rugs are committed to your satisfaction and peace of mind with every purchase. Our team is dedicated to making your shopping experience a delight.  If you are not satisfied with your purchase, we’ll work with you to make it right and find an ideal resolution.